Shipping and Delivery
Please refer to our Shipping and Delivery Policy provided on our Site. You agree and understand that the Company shall not be responsible in any manner whatsoever for (i) delivery of the Product(s) at a wrong address furnished by you; (ii) any loss and/or damage to you due to incorrect, incomplete and/or false information furnished by you; or any deficiency in payment of consideration payable towards the Product(s) purchased on the site.
Company Reserve the Right to make the necessary changes in Shipping charges from Time to Time and Customer agrees to the same
RETURN & EXCHANGE POLICY (ONLINE)
We will issue a product exchange for any product that is returned in an damaged condition, in its original packaging. The product must be returned within 2 days of the delivery date. Missing items, wrong order or excess charges must be reported within 12 hours of delivery with the Images of the product. We only offer exchanges; we do not offer any refunds or store credit.
Only products bought from the bollyglow.com website can be returned to us. We will not accept returns of products bought from third party websites or physical stores.
The returns you can email us at [email protected] Please allow one – two weeks for your return to be processed, it will need to be vetted by our customer service team. You will receive a call or an email once your return is processed.
TERMS AND CONDITIONS:
- ALL RETURNED ITEMS MUST BE ACCOMPANIED WITH A COPY OF THE ORIGINAL INVOICE.
- EACH ITEM CAN ONLY BE EXCHANGED ONCE.
- SHIPPING COSTS WILL NOT BE REFUNDED.
- ALL GIFTS OR PROMOTIONAL ITEMS RECEIVED WITH YOUR PURCHASE MUST BE RETURNED WITH YOUR ORDER.
- ALL NAIL LACQUERS AND ACCESSORIES ARE FINAL SALE AND CANNOT BE RETURNED OR EXCHANGED.
- ALL ITEMS BOUGHT ON SALE ARE FINAL – WE CANNOT OFFER ANY RETURNS OR EXCHANGES ON SALE PRODUCTS.
- WE WILL NOT EXCHANGE OPENED OR USED PRODUCTS
- F THE RETURN COMPLIES WITH OUR RETURN AND EXCHANGE POLICY, YOU WILL BE ELIGIBLE TO EXCHANGE THE PRODUCT FOR A PRODUCT OF THE SAME OR LESSER VALUE. WE WILL NOT REFUND THE DIFFERENCE. IN THE CASE THAT THE ITEMS EXCEED THE ORIGINAL VALUE, YOU WILL BE REQUIRED TO PAY THE DIFFERENCE.
- PLEASE NOTE: ALTHOUGH WE HAVE TRIED TO ACCURATELY SHOW THE ACTUAL COLOR OF THE PRODUCTS, THERE MAY BE A SLIGHT VARIATION BASED ON THE OPERATING SYSTEM YOU ARE USING.
Availability of CoD depends on the ability of our courier partner servicing your location to accept cash as payment at the time of delivery.
Our courier partners have limits on the cash amount payable on delivery depending on the destination and your order value might have exceeded this limit. Please enter your pin code on the product page to check if CoD is available in your location.