Faq

Q.1 Do I have to register to shop at www.bollyglow.com?

Yes, we don’t offer shopping as guest. You can also log in using your Facebook and Gmail ID to shop at www.bollyglow.com.

Q.2 How do I register for my Account?

Log in to www.bollyglow.com, click on the ‘Log In’ section at the top, enter your first name, last name, email address, mobile number and password, and then click on create. Once you register, a verification link will be sent to your email ID, please click to authenticate your email address. Once your account is verified, the account will get activated on the website.

Q.3 What are the benefits of registering?

By registering with us you can view and track your orders any time by logging into your account. You can also enjoy exclusive previews, exciting offers, personal beauty advice from expert makeup artists and current updates by subscribing to our Page 3 newsletter.

Q.4 How can I edit my personal information?

You can edit your personal information in the ‘My Account’ section by logging in.

Q.5 I forgot my user ID or my password, how do I reset it?

Click on the ‘Forgot Password’ icon available on the ‘Log In’ page. You will receive an e-mail with a link to reset your password. Add your new password and get it changed instantly.

Q.6 Is there a reward program?

No, we currently do not offer any rewards or loyalty program, but we will soon integrate the same.

Q.7 How do I get to know about Bollyglow latest drops and offers?

Subscribe to Bollyglow Page 3 newsletter by simply feeding in your email address. You will receive everything you need to know about the happenings at Bollyglow.

Q.1 How can I find the right products for me?

Just log on to our website & depending on the category (Eyes, Lips, Cheeks & Face), select your preference, then click on the product and read the product description. If you are still confused, you can mail us at wecare@bollyglow.com. You can also reach us through our Facebook & Instagram page.

Q.2 Where are Bollyglow products made?

Bollyglow products are formulated in Italy.

Q.3 Tell me more about Bollyglow products?

Customised for Indian skin tone, Bollyglow products are innovative, convenient to carry, easy to use, travel friendly and multi-functional; every product is packaged in quirky designs.

Q.4 Does Bollyglow test on animals?

NO, all our Products are 100% cruelty-free and not tested on animals.

Q.1 When will the order I just placed on Bollyglow be shipped?

Your order will be shipped within 24 working hours. In case you place an order over the weekend, the same will be shipped on the next working day.

Q.2 How can I track my order?

You can log in to www.bollyglow.com and visit the ‘My Account’ section to check your order status. An e-mail too will be sent to your registered ID with the tracking details.

Q.3 Can I cancel my order?

Yes! You can cancel your order only before the product has been shipped. You can drop an email to wecare@bollyglow.com within 12 to 24 hours of placing the order.

Q.4 I just placed an order on Bollyglow. When will it be delivered?

The estimated delivery time will vary depending on location. Typically, the timeline for prepaid orders is 3 to 5 business days and 4 to 7 working days for Cash On Delivery orders.

Q.5 What are the shipping charges?

A minimum shipping charge will be applicable. During festive seasons, we may provide free shipping for orders of a certain value.

Q.6 Can I change the shipping address of the order?

Yes, you can change the shipping address of your order in the ‘Orders’ section only before it is billed or shipped.

Q.7 I do not reside in India and want to place an order for delivery in India. Is it possible?

Yes, you can have your order shipped to India by placing it from anywhere in the world. Please ensure you enter the right PIN code in the shipping address.

Q.8 What if I am not available when the order is delivered?

Our courier executive will make sure to call you before delivery to check your availability. In case you are not present, it will be re-dispatched after your confirmation.

Q9 Do you ship outside India?

No, currently we do not ship outside India.

Q.1 What are the online payment options available on your website?

We accept all Credit/Debit cards of all major banks. We also accept online wallet payments.

Q.2 Do you provide Cash on Delivery (COD) service?

Yes, we provide Cash on Delivery services.

Q.3 My transaction failed, I received a payment gateway error message. Please help.

Sorry for the inconvenience caused; this could be due to technical glitch, request you to please try again later. In case the issue continues, please send an e-mail to wecare@bollyglow.com and they will help you complete your order. If the amount gets deducted before the order was completed, get in touch with your bank.

Q.1 Am I eligible for a refund?

A refund is provided only when:
  • 1. The order is cancelled prior to dispatch due to unavailability.
  • 2. The product is returned due to a defect or damage during transit.

The refund amount is credited to your payment account within 7 working days. In case of a Cash on Delivery (COD) order, you are required to provide your account details to process the refund.

Q. 2 How do I make a return or exchange?

Please drop us a mail on wecare@bollyglow.com with product details and the cause of returning the product. We will be happy to assist you.

Q.1 How do I get in touch with your Customer Care Team?

Our Customer Care Team is always happy to help. You can email us on wecare@bollyglow.com